Returns & Exchanges

• Used Items are NOT returnable.

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• Returns or Exchanges must be made within 10 days of receiving products. There is a RESTOCKING FEE for items returned past the 10 day return policy.

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• Holiday products, cat nip toys, and keychains are made to order and are NOT RETURNABLE.

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• Your new product/s or refund will be processed as soon as possible.

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• Exchanges are processed and shipped out within 3-7 business days from when we receive the product.

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• We DO NOT refund shipping cost.

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• There is a shipping charge on exchanges, $4.00 for 1-2 items and $6.00 for up to 5 items (depending on items and size).

• If you need to return your BPaWed Pals, LLC product, please do the following:

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• Place the product/s in an envelope and send to us at:

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      BPaWed Pals, LLC

      Returns Department

      PO Box 8006

     Jupiter, FL 33468

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• Please explain the reason for the return and whether you want an exchange or refund. Refunds will be issued in the original form of payment within 30 days of notification.

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• Include a copy of the original Invoice, so we can locate the order.

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Woofs. Wags. Wiggles.